The terms and conditions set reflect Rocket City's policy with respect to each of its customers. All customers of Rocket City Detailing agree to be bound by the terms and conditions set forth below.
Our philosophy is to offer a stress-free detailing experience for our customers.
Rocket City reserves the right to refuse service at any time.
Your vehicle and performing proper detailing techniques is our first priority. We will not perform any service that shows potential to cause harm or damage your vehicle. Prior to Rocket City performing services on your vehicle, you, the owner, will advise us of any cosmetic or mechanical issues that would prevent us from completing the detail.
These may include low battery, trunk permanently shut, windows do not roll down, etc…
If your vehicle poses a potential threat to our health and/or safety, please let us know. If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let your detail technician know prior to your detail.
Disclaimer if there is mold found in a vehicle the minimum amount charged would be starting at $250 to remove that.
Rocket City reserves the right to refuse service.
We will arrive as close to the scheduled appointment time as possible. However, sometimes situations can occur that will disrupt the daily schedule. Our safety will never be compromised by rushing to meet a schedule. You will be called/text and advised of an arrival time when schedules change beyond our control.
Pricing varies for each vehicle and is determined by size, package, and condition.
Additional charges apply for heavy stains, excessive pet hair, excessive debris removal, personal item removal and steam cleaning, etc. (if required) due to the additional time it takes.
IF you were to ever have any issue with the service we provided please contact me immediately and bring it to my attention as we offer a strict no refund policy if you let me know within 24 hours of your service if you have any issue, we will come back out or find a solution to make it right with you.
Each customer agrees to indemnify and hold harmless Next level detailing, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney and legal fees) arising out of Next level detailing services, including without limitation, any accidental property damage not relating to the services performed. I acknowledge that the unique nature of Next level detailing's business may expose me to greater property damage risk, and I hereby assume such risk.
Rocket City will neither install nor remove any car seats or custom equipment from your vehicle unless deemed absolutely necessary and your approval and acceptance of these terms grants permission to do so.
We will neither remove nor install car seats from your vehicle. If you would like your car seat cleaned underneath, please have it removed prior to your appointment.
We will neither remove nor install custom equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like these things cleaned underneath, please have them removed prior to your appointment.
We require a minimum 24 hours notice to cancel or select another date/time.
There are NO GUARANTEES of bringing your vehicle back to a specific condition (i.e. Show Room New). As we will always strive for the best results possible though.
We accept cash and credit cards & apple pay.
ALL card payments will be subject to a 3% fee anything else requires no card fee.
We have your permission to take pictures or video of your vehicle for marketing purposes. These will never be sold or given to third parties.
Reimbursement will be paid for any major damage caused to your vehicle as a result of our gross negligence or willful misconduct. Rocket City & State Farm will approve the body shop and/or vendors before issuing any reimbursement.
If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within 5 days.
Each customer agrees to indemnify and hold harmless Next level detailing, its owners, employees and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney and legal fees, resulting from any service provided or injury after our services have been completed. By booking a appointment with us you acknowledge you have read our terms and conditions and you agree with them, they are publicly available on our website and also on the booking form at the time of creating appointment.
How do I prepare for my detail?
- To prepare for your detail, please remove all personal items especially firearms. If items are left in center console or glovebox, we will avoid these areas for liability